Request a website change
Need text, photos, buttons, sections, or pages updated? Send the details and we'll review the change.
PLM Support
How can we help?
Get help with your website, hosting, billing, domains, business email, files, or PLM Studio access.
Choose a topic below or send a request directly to Platinum Luxe Media. We'll review your request and follow up with the next best step.
Start here
Choose what you need help with.
Help finder
Search support topics
No exact match. Send us a request and we'll help sort it out.
Access PLM Studio
Use PLM Studio to view your website, files, invoices, project updates, and support details once your workspace is connected.
Send files or content
Logos, photos, documents, and copy can be shared through PLM Studio or sent after a support request is opened.
Billing and hosting
Questions about monthly care, hosting, deposits, invoices, or payment status can be sent through support.
Domains and DNS
Need help connecting a domain, updating DNS, setting redirects, or preparing for launch? Start here.
Business email
Ask about setting up professional email, MX records, Google Workspace, forwarding, or mailbox access.
Report a website issue
If something looks broken or isn't working correctly, send the page link and what you're seeing.
Start a new request
Not sure what category fits? Send the request anyway. We'll route it to the right place.
Support Request
Tell us what you need.
Give us the details and PLM will review the best next step.
Already a client?
Sign in to PLM Studio to view project updates, files, invoices, and support details connected to your workspace.
What happens next
Tell us what's going on. We'll help get it handled.
PLM reviews support requests manually so the next step matches the situation: a quick answer, a workspace update, a billing follow-up, or a technical fix.